Archive for May, 2009

Group Decisions Can Be The Wrong Decision For IT Leaders

Thursday, May 28th, 2009
IT leaders Need To Know How Groups Make Decisions

IT leaders Need To Know How Groups Make Decisions

Decisions, decisions, decisions – how is an IT Leader supposed to make good ones? In our eternal quest to find a way to make good IT decisions on technologies, staff, and projects, is there a silver bullet that we can find that will show us the way?

One approach that is used by (too) many IT Leaders is to follow the crowd. I can see you shaking your head, but  come on, admit it, we all like to go where everyone else is going. If you don’t believe me than look around you – what development techniques are you using (agile?), what data center changes are going on (virtualization?), what initiatives are you working on (social networking?). Maybe Jason Zweig over at the Wall Street Journal can provide some insight on group decision making.

How Do Groups Make Decisions?

Group decision making is how a lot of IT decision making gets done. Robert Sutton, an organizational psychologist,  over at Stanford University has spent time studying how groups make decisions. I like what he has to say – “The best groups will be better than their best individual members and the worst groups will be worse than the worst individual.”

Sutton says that the reason that groups to behave this way is because of two things. The first is that they may have a tenancy to follow a given leader in sort of a rush to conform. The other possibility is that the group will split into warring factions and won’t be able to reach any decisions.

How Can Groups Make GOOD Decisions?

Richard Larrick over at Duke University believes that in order for any IT group to be able to make good decisions, the IT Leader needs to have built the group correctly. Groups need to be built using people who have different perspectives, experiences, and who are not shy about speaking up. Of course group members also need to have those IT skills that we all value so highly: the ability to take in lots of information, filter out the important parts, and learn from any mistakes that they make.

Tips For Making Better Group Decisions

So how can an IT Leader help a group to make a good decision instead of getting tied up in knots? There’s no magic cure, but here are some suggestions on what can be done to improve your odds of getting good decisions out of your groups:

  • Measure Success: Use the collective knowledge of the group to clearly define how a decision’s success should be measured. Starting at the end helps to make better decisions.
  • Use Numbers Carefully: Groups like to use facts and statistics when making decisions. However, you need to use this kind of data to rank your options. Then the group needs to do additional research and find out what’s really going on. Then create another list of ranked solutions. Average them out and you’ll have a balanced decision.
  • Reframing: When a group is charged with trying to answer a big question (“should we close our data centers”), use the power of multiple people to take both sides of the argument (“close” vs. “don’t close”) and have them build cases for their position. This will provid you with your best chance of seeing all sides of the question.

Final Thoughts On Group Decisions

Most IT Leaders would like to be thought of as bold decision makers who are never wrong. The reality is that sometimes a group really is needed in order to fully understand difficult questions. Building the group correctly and making sure that they know how to reach good decisions is part of what it takes to be a good IT Leader.

Questions For You

Have you ever had to build a group to study a problem? Did you do a good job of selecting the right people? Have you ever been on a group that was trying to solve a problem? Did you look at all sides of the problem or did you rush to make a decision? Leave me a comment and let me know what you are thinking.

What We’ll Talk About Next Time

Did you even know that something called an “Non-compete Clause” existed? It turns out that you may have signed one when you started your current job (it differs from company to company). This piece of paper basically spells out the legal agreement between you and the company – they want you to stay and they want to scare you into not leaving…

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6 Management Suggestions To Help IT Leaders In Tough Times

Thursday, May 21st, 2009
Tough Times Call For Solid IT Leadership Skills

Tough Times Call For Solid IT Leadership Skills

Can it get any worse than it already is? Does anyone see a light at the end of the tunnel yet? Times are tough all over, and being an IT Leader right now is just about the toughest job out there. It would be all too easy to tuck your head down, turn off the lights, and not talk to anyone until this is all over. However, you are an IT Leader and you can’t do that.

In these tough times you need to overcome your base instincts and do what good managers should do – lead. As a reminder of just what that really means in these tough times, here are six things that you should be doing right now:

  1. Treat your employees as responsible adults. Yes, sometimes in these dark days they don’t seem to act that way, but they are. This means that you can’t boss them around or soothe their fears with made up half truths.
  2. Reach out. This means that tough times call for you to reach out beyond your normal contact groups and have more fingers that go deeper into the company. This is the only way that you are going to be able to discover what is REALLY going on. This is the information that you’re going to need to be able to communicate to your team.
  3. Practice emotional intelligence. It’s true that your team will perform better even under all of this fear and doubt if they believe that you really do understand and respect them. This means providing opportunities for everyone’s opinions to be heard.
  4. Be Fair: Tough times won’t last  forever and you’re going to need your team to stick around when they no longer have to. This means that when you have to do distasteful tasks like layoffs, you need to be open and honest about why certain decisions were made. Everyone may not agree with you, but at least they’ll understand why you did what you did.
  5. Open The Door Wider. Allow your employees to being more of themselves to work. Time are tough and you are going to be asking more from your remaining staff, you need to make it easier for them to balance all parts of their life.
  6. Enjoy Your Job: It is critical that you find some part of your job that brings you joy and happiness. Even in these tough times, you need to let others know that this one thing makes you very happy. Your enthusiasm will be noticed and it’s catching – you’ll bring everyone’s mood up.

How many of these six management actions are you currently doing? Are they being successful? Do you disagree with anything that’s on my list? Did I leave anything off? Leave me a comment and let me know what you are thinking.

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Networking 101 For IT Leaders

Thursday, May 14th, 2009

Even IT Leaders Need To Work At Developing Their Professional Networks

Even IT Leaders Need To Work At Developing Their Professional Networks

I don’t care if you’re the best IT Leader this world has ever known, you may still find yourself without a job sometime – especially in this economy. Yeah, yeah we all know that we should have been networking like crazy all along; however, the sad truth is that all too often we neglect this career responsibility until it’s too late and we’re out on the street. What’s an IT leader to do then?

I’m sure that even the worst networkers among you have a stack of other people’s business cards somewhere. The sad truth is that every day our networks get just a bit more out of date. If you were to go through your current list of contacts, how many of those do you think would have moved on to new jobs and phone numbers / email addresses?

The reality of modern IT Leader life is that you always have to be ready to move on. You may not see the end of your current job coming; however, when it comes you need to make sure that it is no surprise to you. The new career rule is that you always have to be ready to move at a moment’s notice.

So how do you jump start a professional network that you’ve allowed to grow old? The first step is to find the people who WERE in your network. There are many different ways to do this:

  • Email them (often there may be an auto reply with their new email address)
  • Use the Internet to search for them – this is when it’s great to have contacts with unusually spelled names!
  • Ask coworkers to reconnect you to people that they’ve stayed in touch with better than you.

Need I mention online professional social networks like LinkedIn and Plaxo? These days everyone seems to be using these and one of the nice benefits is that once you connect to them, you’ll be able to reach them even if they change jobs.

There’s more, but we’ll talk about that next time…

Is your professional network up-to-date? How much time do you spend working on it each week? Have you ever had to use it? Did it work out for you? Leave me a comment and let me know what you are thinking.

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Whoops – You’ve Been Reorganized IT Leader!

Thursday, May 7th, 2009
IT Leaders Need To Take Action When A Reorganization Occurs

IT Leaders Need To Take Action When A Reorganization Occurs

So there you are, doing a great job of being the best IT Leader that you can be and all of a sudden, everything changes around you. You’ve been reorganized!

In a recession (like we are in now), reorganizations are common either before or after a layoff. Just when you though that you knew what you were supposed to be doing and what everyone else was supposed to be doing, the music plays and everything is different.

When a reorganization occurs, the worst thing that you can do is nothing. You’ve got to realize that it’s almost like starting to play a game all over again. You’re going to have to quickly adapt to this new world and as you’re doing this you are going to have to take a long hard look at the future of your job.

Eileen Gunn over at the Wall Street Journal has taken a look at what we’re supposed to do when a reorganization happens to us. She’s got some tips that just might help us out:

  • First Meetings Count: Just like a first impression, your first meeting after a reorganization can be critical. This is a time for you to be bold – ask the questions that everyone else is thinking. However be careful, your new management may not have all the answers. Don’t drill them too hard if they start grasping for answers.
  • Look Inside: This is probably the best time ever for you to sit down with yourself and do an inventory of what you bring to the new world order. You need to make sure that your skills match what your boss is looking for – if they don’t, then you are going to have to change.
  • Meet The Big Guy / Gal: If the reorganization has resulted in you having a new boss, then  you’re going to want to have some one-on-one face time with them as quickly as possible. Basically, you’re going to have to interview for your job even if they don’t ask you to do so. You need to show them what you can bring to the table so that they will know what you are capable of.
  • Deal With It: You may not be happy with the new world order that has resulted after a reorganization; however, you don’t run the world (yet). The quicker you get over feeling this way and become a valued contributor once again, the more secure your job and career will be.

Reorganizations happen for a variety of reasons and they always seem to come at the worst time – just when we almost had everything figured out. They are a part of life and these suggestions can give us the tools that we need to turn these changes from pitfalls into opportunities.

Have you been through a reorganization lately? How did you feel about where you ended up after the dust had settled? Did you change your behavior starting with the first meeting? Have you met with your new boss yet? Leave me a comment and let me know what you are thinking.

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