Archive for June, 2010

Smooth Cyber-Criminals: What’s An IT Leader To Do?

Thursday, June 24th, 2010
Image Credit Cyber Crime Is On The Rise, Who You Gonna Call?

Cyber Crime Is On The Rise, Who You Gonna Call?

If you were a bank manager and all of sudden one day armed and masked criminals walked in through the bank’s front door and demanded money, what would you do? I can think of a whole bunch of possible options, many of them suggested by countless action movies. The key point here is that you sure wouldn’t just sit there and do nothing. So why, as cyber criminals target your company’s IT infrastructure, are you just sitting there today?

What’s Missing?

Hey, you’re just an IT Leader right? You spend your days trying to get a team of IT professionals to work together to accomplish great things for the company, who’s got time to worry about cyber criminals coming in from the outside? Well guess what, just like preventing forest fires, stopping cyber crime is everyone’s job.
In most IT departments and the companies that they are part of, what’s missing is a company wide strategy for dealing with the twin issues of system security and regulatory compliance. One of the key reasons that we seem to do such a poor job of this is simply because nobody’s really been trained on what the best way to identify and classify risk is.
If you think about it, the threats come from a wide variety of different sources: smart international cyber criminals, angry ex-employees, and everyday user mistakes and gullibility.

The Bad Guys Just Keep Getting Badder

Every IT Leader needs to always be on the alert for things that just don’t seem right. It can be as simple as members of your team’s laptops not behaving in a way that they are supposed to or you receiving suspicious phishing phone calls.
The experts who study the ways of modern cyber criminals are telling us that the bad guys have recently really started to take it up a notch. They are evolving from the cyber equivalent of petty street crime to mob-like activities.
What’s going on now is that cyber criminals are taking over control of large numbers of PCs (creating what’s called a “botnet”) and then remotely commanding them to take synchronized actions that can do things like take down web sites. They take advantage of major news stories such as earthquakes and convince people to download software that then infects their computer.

What’s An IT Leader To Do?

Great, so the world is evolving and becoming a more dangerous place for IT Leaders to work and play, This naturally leads to the interesting question: what should you be doing about it?
As an IT Leader, you have a single way of making your company more secure: managing your IT team. You need to be doing the following three things: making sure that your team is constantly being trained and educated about the latest threats, restricting the types of applications and corporate data that each member of your team has access to, and finally making sure that when an employee leaves for whatever reason that you firmly lock all of the system doors after them.

What All Of This Means For You

IT Leaders already have a full plate of things to do. However, it turns out that the forces of cyber darkness continue to grow and become more dangerous to companies. This means that everyone has a role to play in keeping the company safe from outside threats.
As an IT Leader you have a responsibility to make sure that your team is part of the solution, not the problem. This means that you need to work with your team to boost their awareness of cyber threats and make sure that they don’t get tempted to harm the company.
By doing your part to secure the company against cyber criminals, you’ll be freeing your team from potential distractions and outages and in the end, you’re going to be making everyone more successful.

- Dr. Jim Anderson
Blue Elephant Consulting –
Your Source For Real World IT Management Skills™

Question For You: What do you think the #1 cyber crime threat is to a modern company?

Click here to get automatic updates when The Accidental IT Leader Blog is updated.

What We’ll Be Talking About Next Time

There probably isn’t a problem out there that couldn’t be solved by adding some IT to it. In fact, once you had done that, you could probably make that solution even better by adding more IT to it. At what point is too much IT considered to be too much of a good thing? IT Leaders need to be able to realize when enough is enough…

IT Leaders Want To Know: How’s Your IT Portfolio Doing?

Thursday, June 17th, 2010
Image Credit Stop Nickel & Dimeing Your IT Assets

Stop Nickel & Dimeing Your IT Assets

As an IT Leader it can be all to easy to become focused on just what your immediate team is working on in terms of projects and goals. The problem with this is that doing this allows you to take your eyes off of what’s really important: the success of the company. There’s got to be a way for you to do your IT job while still helping the overall company move forward…

Let’s Play The Investment Game

Although we live in the world of technology, we work for firms that are firmly rooted in the world of business. This means that they need to keep track of where their money is going. The hope is that the company spends its limited funds in a way that allows it to grow faster and do more than other firms.
IT Leaders can help the company keep track of what it has and what it is working on by creating and supporting portfolio and project management (PPM) tasks. If done correctly, this can allow the company to know what it has and then use it to achieve its current business objectives.
This way of looking at what the various IT teams are doing is very much like managing financial portfolios.

How It Works

In the simplest terms, PPM allows IT Leaders to match business needs with the IT activities that are being undertaken to solve them. By combining multiple IT assets into a single portfolio IT Leaders are able to understand the payback of a single project in relation to other projects that are going on at the same time.
The first step in creating a PPM system requires you to group your company’s assets and activities into various portfolios. Possible portfolios include:

  • Technology Assets: this portfolio will include such items as your firm’s business applications as well as both it’s hardware and data.
  • Non-financial Assets: : this portfolio contains those non-tangible assets like staff, intellectual property, and proprietary business processes.
  • Project-Level: : this portfolio is a collection of all of the IT projects that are both currently under way and those that are under consideration.
  • Enterprise Projects: : this portfolio includes all of the tools that are used within the company in order to conduct business and to remain competitive.
  • Program-Level: : this portfolio is unlike the project portfolio in that it contains the groups of projects that are related to each other – each project provides one part of a much larger solution.
  • Service Delivery: : this portfolio contains all of the non-project tasks that the company has to do in order to ensure customer satisfaction.

What All Of This Means For You

IT Leaders realize that in order for their careers to continue on an upward path, the company as a whole has to be successful. They have an important role to play in the company’s success.
One way that IT Leaders can contribute is by grouping the company’s assets and activities into various portfolios. This allows them to be tracked and compared to each other.
A company is a business and therefore it will ultimately succeed based on how it spends its money and the return that it can get from its investments. IT Leaders who make it easier for the company to determine how things are going will always be successful.

- Dr. Jim Anderson
Blue Elephant Consulting –
Your Source For Real World IT Management Knowledge

Question For You: Who in the company would be the right person to work with if you wanted to set up a portfolio tracking system?

Click here to get automatic updates when The Accidental IT Leader Blog is updated.

What We’ll Be Talking About Next Time

If you were a bank manager and all of sudden one day armed and masked criminals walked in through the bank’s front door and demanded money, what would you do? I can think of a whole bunch of possible options, many of them suggested by countless action movies. The key point here is that you sure wouldn’t just sit there and do nothing. So why, as cyber criminals target your company’s IT infrastructure, are you just sitting there today?

How Seeing The Future Helped NCR’s IT Leaders Do More

Thursday, June 10th, 2010
Image Credit Turns Out You Don’t Need A Fortune Teller To See The Future

Turns Out You Don’t Need A Fortune Teller To See The Future

“Think outside of the box” is what IT Leaders seem to be hearing more and more every day. Well that’s great advice, but how do you actually go about doing it? It turns out that IT managers over at NCR seem to have come up with a way to do this. Maybe we should all take a moment and listen to what they have to say…

The World Of Information Processing Systems

NCR (once upon a time known as National Cash Register) is a company that these days makes all sorts of electronic devices: ATM machines, data kiosks, software to run data warehouses, etc. It turns out that they are very, very successful.
Samuel Greengard had a chance to sit down with some NCR IT managers and find out what makes them tick. They’ve actually run into a bit of a problem: they’ve almost been too successful.
When you can count 19 of the top 20 banks as customers for your ATM machines, you clearly have a lot of electronic products out in the field. NCR’s issue is that with that many devices out there, a reactive approach to handling repair and maintenance (you call, we come) just wasn’t cutting it anymore. The company needed a new approach.

Out Of The Box Thinking

The IT managers who work for NCR were aware of all of the data that they had on hand. They connect to each of their products out in the field and get a steady stream of monitoring data sent back to NCR’s data centers all the time. This would explain why they have a 24PB data warehouse.
The NCR IT managers realized that they probably had enough data on hand to start to try to predict the future. For example, if a particular type of ATM machine had a historical record of failing after 100,000 operations, then as this type of machine started to approach 100,000 operations, they knew that a failure was coming up.
It’s really no breakthrough thought to realize that with this kind of knowledge, NCR now sends its repair teams out to service equipment in the field before they break – sorta like seeing the future.

Fortune Telling Equipment

Although the concept might be simple, it takes teams of dedicated IT staffers to make it happen. Specifically, although NCR has reams of data on their deployed equipment, turning this sea of information into usable knowledge requires some serious IT horsepower.
Very large storage systems, ultra fast servers, and complex algorithms are required to make sense of it all. However, the value that the IT teams are bringing to the table doesn’t stop there. NCR field technicians now carry Blackberrys that are used to tell them where to go next. The NCR IT managers have just about automated the whole process.

What This Means For You

Just making sure that servers stay up and that the company’s email system is available is no longer enough for an IT team to do. Innovative thinking is required in order to find ways for the IT department to help the rest of the company compete in the global marketplace.
Over at NCR their IT managers have found ways to leverage their IT systems and data in order to boost customer satisfaction. By mining data collected from customer equipment and running it through IT systems, NCR’s IT managers have been able to predict when equipment will need service so that outages can be prevented.
Novel thinking is nothing new in IT teams. However, applying that thinking to finding ways that the company can move faster and do more is what IT Leaders need to be doing these days.

- Dr. Jim Anderson
Blue Elephant Consulting –
Your Source For Real World IT Management Knowledge

Question For You: Do you think that developing fault monitoring algorithms is a good use of IT resources or should you buy them off-the-shelf?

Click here to get automatic updates when The Accidental IT Leader Blog is updated.

What We’ll Be Talking About Next Time

As an IT Leader it can be all to easy to become focused on just what your immediate team is working on in terms of projects and goals. The problem with this is that doing this allows you to take your eyes off of what’s really important: the success of the company. There’s got to be a way for you to do your IT job while still helping the overall company move forward…

Is Your IT Leader Resume Blackberry Ready?

Thursday, June 3rd, 2010
Image CreditHow Will Your Resume Look When Viewed On A Blackberry?

How Will Your Resume Look When Viewed On A Blackberry?

When you go hunting for your next IT mangement job (and it may be sooner than later), will your resume be up to the job? Come to think of it, when was the last time you dusted off and updated your resume? Do you still have that quaint “objective statement” or “career goal” hanging out at the top? If so, you may be in for a shock – that’s not going to be the best use of resume real estate when it’s being reviewed on the hiring manager’s Blackberry…

The Need For A New Resume

Parting is such sweet sorrow… or so the classic line goes. Look, when did you first create your IT resume? Awhile ago? Even if it was only a couple of years ago, the world has changed dramatically since then and it’s time that you (and your resume) kept up with it. It’s time to say goodbye to your old style resume.

About that “objective statement” up at the top – ditch it. The next company that will be hiring you really doesn’t care about what you are looking for. Instead, they are facing pain right now and they are looking for someone whom they can hire to come in and make that pain go away. That’s what really matters.

This means that we’re going to have to make some changes to your current resume. Prepare to get out the sharp knife.

Length

How long is too long? How long is too short? This rule of thumb has not changed even in the 21st Century – a resume should be two pages max. In fact, it’s really only the first 25% that you can count on a hiring manager reading so that’s where you’ve got to really shine.

If you’ve had some amazing IT experiences that you think would really help your case, then feel free to include them – as an addendum. This extra stuff can be anywhere from 4-12 pages long; however, remember that there is no guarantee that anyone is going to read it.

Skills

Are you the world’s best Cobol / Fortran / Java programmer? Drop it. Look, you’re going for a IT management job and it’s really your leadership and project management skills that are going to get you the job – not your programming chops. Use your limited resume real estate to explain how your IT management skills have made your past projects successful.

Skip The History Lesson

A resume is designed to tell your next employer about how you’ll perform in the workplace. This means that pretty much anything that does not have to do with the workplace should be dropped. This list will include civic accomplishments, professional associations that you belong to, charity work, etc. Use the freed up space to provide more details about your most recent job and how it relates to the job that you are applying for.

Say No To Descriptions, Yes To Accomplishments

I must confess that this has been a mistake that I’ve made in the past and I found it hard to stop doing it. Instead of providing your work biography by listing every single job you’ve ever had, use the space instead to list your accomplishments. Ultimately this is what your future employer really cares about. Don’t worry about all of those “title only” promotions that you’ve gotten over the years, instead just focus on the projects that you’ve lead and the challenges that you’ve mastered.

What All Of This Means For You

Everyone has a resume. However, not everyone has a resume that will work for them. In this day and age of everyone having too much to do and too little time to do it in, you’re going to need to shape your resume to be scanned quickly on your future boss’ Blackberry as he/she dashes off to their next meeting.

What this means is that you’re going to have to cut to the bone and get rid of everything that doesn’t pertain to how you would do in your next position. Detailing what you’ve accomplished in your most recent IT management positions is what that Blackberry scanning hiring manager is going to be looking for.

Take the time to craft a new resume that is tailored to read quickly in digital form and you’ll be one step ahead of everyone else who is applying for the same job. If you make it easy for them to see why you are the perfect fit for the job, then you’ve just shown them why you’re the IT Leader that they need to hire…

- Dr. Jim Anderson
Blue Elephant Consulting –
Your Source For Real World IT Management Knowledge

Question For You: If a hiring manager is only going to scan the first half of the first page of your resume, what do you think that you need to put there in order to land the job?

Click here to get automatic updates when The Accidental IT Leader Blog is updated.

What We’ll Be Talking About Next Time

“Think outside of the box” is what IT Leaders seem to be hearing more and more every day. Well that’s great advice, but how do you actually go about doing it?