Archive for the ‘IT staff retention’ Category

How Can A Manager Manage IT Workers When There Is No Company Loyalty?

Friday, December 5th, 2008
Company Loyalty Is Going Away - What Should IT Managers Do?

Company Loyalty Is Going Away - What Should IT Managers Do?

Note: This post is sponsored by University Of Phoenix Online

Welcome to the 21st Century where all IT workers now view themselves as temporary workers. The constant cycles of downsizing and outsourcing have made even the most committed workers view their jobs as being not so much as a career, but rather as a temporary pit-stop.

Add to this situation the arrival of the young Generation Y workers and all of a sudden an IT manager has a situation on his/her hands that they were never trained to handle. Put all of these factors together and suddenly company loyalty is a thing of the past.

The way that IT employees used to move forward is also something that is going out the door. Gen Y IT workers are actively looking for career paths that have shorter steps. What this means for IT managers is that they need to find ways to understand what the expectations of their team members are. Once this is known, the manager will need to make sure that opportunities to gain experience are made available.

As though this was not complicated enough, an IT manager needs to be careful. There are also lots of IT employees who have been working their way up the career ladder using the traditional route and they are not going to be happy if others start moving up quicker than they did.

One thing that may help IT managers is that their companies are also changing. We are starting to see companies moving away from the traditional seniority-based IT career paths and are now starting to focus more on employee performance and future potential. This can mix things up as good workers of all ages start to move up through the ranks.

The tools that are used in the IT workplace reflect the new reality of the office. Face-to-face contact is going by the wayside more and more often. This is due to work groups that are spread out and workloads that seem to be always increasing. Just like phone conferences replaced fact-to-face meetings, emails replaced phone conferences, now IM and texting are replacing emails.

It turns out that loyalty still exists in IT departments – it’s just no longer given to the company. A great IT leader or a project that has real merit will capture the attention of jaded IT workers as well as Gen Y workers. IT managers who can clearly communicate a driving purpose for the work that is being done will always attract the best and the brightest workers. No company loyalty required.

Do you feel that you have any loyalty towards your company? Do you feel that others on you team have loyality to the company? Is lack of company loyality a big deal when it comes to getting work done? Do you know of any ways to improve company loyality? Leave me a comment and let me know what you are thinking.

The Myth Of Talent Management: Why It Doesn’t Work

Thursday, August 7th, 2008

Just like the Chicago Bulls, IT managers have to find a way to manage their talent

Everyone who has lead a team, managed a department, or run a company knows that in addition to all of the other “keeping the doors open” jobs that they have, the task that can sneak up on them at any time is staffing. This coin has two sides: you don’t want to have too many warm bodies on your team if you don’t have the paying work to support them. At the same time, you don’t want to have to few or you’ll not be able to secure new work and that will eventually lead to your firm’s demise.

Two weeks ago I found myself in the wrong position on this issue. The project that a team that I was responsible for had run into some delays. This meant that the schedule had been stretched out and yet the funding for the staffing had not been changed. What this meant is that I had to start to shed project members. This ended up requiring me to to make several trips down to the cafeteria with team members to let then know that their time on the project was up. Needless to say this was not fun for me and it was clearly not fun for them. As I did this, I was wondering what’s a manager to do to avoid this type of poor talent management?

After the bloodletting was done, I started to do some research in order to find a better way to manage talent. A smart guy by the name of Peter Cappelli over at the University of Penn’s Wharton School has spent some time looking at this situation and he reports that things are pretty grim.

What is talent management? In a nutshell, it’s an attempt to anticipate the level of need for staff and then creating a plan for how you are going to achieve it. Dr. Cappelli says that he’s found that most firms fall into one of two groups for managing their talent: either they do nothing and run around when they have to fill a position or they have a staffing forecasting system that’s left over from the 1950′s which is now inaccurate because the world is moving so much faster.

Anybody remember internal development programs? When I worked at Boeing certain workers were identified as “Hi-Pots” (High Potentials) and they were placed on a career path that rotated them through multiple departments. This approach has pretty much gone the way of the Dodo. The few shining exceptions are at GE and PepsiCo that have their famous management academies that mangers attend as part of their job. While these are great programs, who cares since only a few managers in the world have access to them.

In the 1990′s hiring folks from outside became all the rage. It was possible because there were so many people who had been shed from other companies that the pool of available talent was quite large. Bad news – that pool’s all but dried up now. Additionally, as the pool got smaller, firms who had spent money training their employees started to see them leave and go to work for their competitors. This, of course, made them even less interested in investing in training their staff.

Ok, so where do we stand right now? Most companies / departments / managers don’t have any sort of talent management plan in place right now. However, the upper management is starting to realize that this is one of their key challenges. The ultimate question is how can your firm’s talent be managed in such a way that it will allow the firm to ultimately make more money (and spend less)?

I’ve got some thoughts on things that you can do, but first do you agree that things are as dire as I’ve laid them out to be? Does your firm have a talent management program? Are YOU being managed as part of a talent management program? Post a comment & let me know.

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Retention, Retention, Retention

Thursday, June 19th, 2008

How To Retain IT Staff
So you’ve finally built a great IT team / department and now you can’t sleep at night because you are worried that everyone is going to leave. Well guess what, you’re probably right — everyone will eventually leave; however, how fast they leave depends on you. The IT field has a rich history of job hopping and even in today’s lean times, this has not changes. Unfortunately it’s your most valuable employees that will be most likely to hop because they have the talents & experience that your competition is looking for. What’s an IT manager / HR manager / CIO to do?

IT workers are a unique breed. If they like what they are doing, they will stay. One of the first ways to ensure that this happens is to make sure that everyone’s connected with the mission of the business. Note that this is easy to say, but can be very hard to do. The larger the firm, the more disconnected most workers feel. Please keep in mind that the mission of the business can never have anything to do with money (i.e. “Grow profits by 20%”) because unless you work in accounting, you can never get excited about that.

Next is to make sure that IT management is open with the staff about business wins, losses, and hiring plans. When was the last time that you sat down with your staff and talked about where the company is going? For that matter, do you even know where the company is headed? If everyone feels as though they know what is going on, then they will better understand how their job is helping the company get there. Once again, please note that saying that you have an “open door” policy is really just so many words. Your actions will speak much louder than these words.

Promoting from within can be a key tool for getting folks to stick around. If everyone knows what a career path looks like at your company, then they will know where they stand and what their chances of moving up are. If you are constantly hiring from the outside to fill upper management positions, then the team will lose heart and move on.

Finally, be very careful when it comes to team building activities. IT staff are notorious for not wanting to participate in these events and if you are not careful, it could turn into something that looks like a scene from “The Office” TV Show . Instead, creating a challenge that requires a team to work together in order to win a prize or reward that has visibility (big trophy displayed in the office) or has a clear social value (donation to a charity in their names) can make a lasting impression.

One of the things that makes an IT so valuable is its creativity (“innovation” in modern speak). If you use this same creativity to actively work to create an environment in which the IT staff wants to keep working and looks forward to what comes next, then congratulations — you’ve succeeded.