Archive for the ‘promotions’ Category

Handling A Promotion Is Something That An IT Leader Needs To Know How To Do

Thursday, July 9th, 2009

When IT Leaders Get Promoted, That Changes EverythingIt may seem a little crazy to talk about how to handle promotions during an economic downturn, but they are still happening (hey, sometimes self-promotion yields results!) Additionally, once the world economy picks up again, there will be even more of them. What’s an IT Leader who was once “one of the guys” to do when he /she is suddenly their boss?

Definitions Count

Nell Minow is the co-founder of The Corporate Library and she’s gone through this very experience. One of the lessons that she’s learned is that how you go about defining things really counts. One of the biggest changes that Minow had to go through was how she defined “we” and “they” (we ALL use these terms everyday). What she discovered was that the wider she made her definition of “we”, the better off everyone was.

Parenting Skills Help

When all of a sudden you find yourself in charge of a group of IT professionals, you may discover just like Minow did that your built-in parenting skills are going to be called on. Your interaction with your team is going to be broken into two types of activities. They will come to you and say “Look at what I did!“, and you’ll have to say “Good job – do more!” Likewise, sometimes they will come to you and say “He took my stuff!” (budget, staff, office) and you’ll have to say “Give it back.”

What To Do Right After You Are Promoted

Immediately after you are promoted, you need to have a talk with your former colleagues. Minow points out that your relationship with them has been changed and this needs to be addressed. She used this as an opportunity to say “If you have a problem, then I have a problem.” However, at the same time she told them “I refuse to be responsible for a problem that is not brought to my attention.” Minow also insists that anytime someone brings her a problem, they also have to propose a solution to it. Not just any solution, she insists that the solution must cost less than the problem!

Final Thoughts

We all love to be promoted. It’s an acknowledgement of what we’ve been able to accomplish at our job. However, every IT Leader knows that promotions change the relationships that we’ve developed with our colleagues. These changes need to be dealt with in the open in order to allow our teams to move forward. If you can do this successfully, then you will have found a way to transform yourself from an IT manager into a true leader.

Questions For You

Have you ever been promoted to be in charge of people that you used to work with? How did that affect the relationships that you had with those people? Have you ever worked for one of your colleagues who got promoted? Did they take the time to redefine your relationship? Leave me a comment and let me know what you are thinking. Click here to get automatic updates when The Accidental IT Leader Blog is updated.

What We’ll Be Talking About Next Time

It’s starting to look like the economic winter just might be getting ready to thaw. Once this happens, IT Leaders realize that they’re going to have a massive task added to their already overloaded plate – recruitment.

Retention, Retention, Retention

Thursday, June 19th, 2008

How To Retain IT Staff
So you’ve finally built a great IT team / department and now you can’t sleep at night because you are worried that everyone is going to leave. Well guess what, you’re probably right — everyone will eventually leave; however, how fast they leave depends on you. The IT field has a rich history of job hopping and even in today’s lean times, this has not changes. Unfortunately it’s your most valuable employees that will be most likely to hop because they have the talents & experience that your competition is looking for. What’s an IT manager / HR manager / CIO to do?

IT workers are a unique breed. If they like what they are doing, they will stay. One of the first ways to ensure that this happens is to make sure that everyone’s connected with the mission of the business. Note that this is easy to say, but can be very hard to do. The larger the firm, the more disconnected most workers feel. Please keep in mind that the mission of the business can never have anything to do with money (i.e. “Grow profits by 20%”) because unless you work in accounting, you can never get excited about that.

Next is to make sure that IT management is open with the staff about business wins, losses, and hiring plans. When was the last time that you sat down with your staff and talked about where the company is going? For that matter, do you even know where the company is headed? If everyone feels as though they know what is going on, then they will better understand how their job is helping the company get there. Once again, please note that saying that you have an “open door” policy is really just so many words. Your actions will speak much louder than these words.

Promoting from within can be a key tool for getting folks to stick around. If everyone knows what a career path looks like at your company, then they will know where they stand and what their chances of moving up are. If you are constantly hiring from the outside to fill upper management positions, then the team will lose heart and move on.

Finally, be very careful when it comes to team building activities. IT staff are notorious for not wanting to participate in these events and if you are not careful, it could turn into something that looks like a scene from “The Office” TV Show . Instead, creating a challenge that requires a team to work together in order to win a prize or reward that has visibility (big trophy displayed in the office) or has a clear social value (donation to a charity in their names) can make a lasting impression.

One of the things that makes an IT so valuable is its creativity (“innovation” in modern speak). If you use this same creativity to actively work to create an environment in which the IT staff wants to keep working and looks forward to what comes next, then congratulations — you’ve succeeded.

He’s / She’s Leaving? Now What?

Monday, June 9th, 2008

What To Do When An IT Team Member Quits Their Job
Teams are a wonderful thing — when everyone is linked together and plays off of each others strengths an IT department can virtually hum just like a smooth flowing machine. However, when a team member decides to leave the team, whether its to go to another internal team or to go to a new company, it can cause the whole department engine to start to sputter and misfire.

For those who are left on the team, the loss of a team member who has chosen to leave the team, can be difficult to deal with. A good IT manager has to recognize that envy will immediately show up: we all are jealous of others who appear to be heading for green pastures/better challenges/more money. The most effective way to deal with this is to let it happen, wait for the person to actually physically leave, and then reveal / discuss new exciting challenges for the remaining team. The envy is a short term emotion and can be quickly buried if you can get the team excited about another project task.

The next big question is how does the loss of the team member impact the team. Specifically, who will be picking up the work that the leaving team member was working on? Additionally, does this loss of a team member open the door for any promotions? Answers to both of these issues need to be determined as quickly as possible and communicated to the whole team early on.

There is a lot more to do, but these are two good places to start.