Archive for the ‘work time’ Category

But I WANT To Work 80 Hours A Week…!

Monday, August 4th, 2008

Why do IT workers work such long hours?

Over the past weekend I got a call from Phil who is one of my long-time colleagues who works in the telecommunications business. We got to talking and then, as it always does, the macho game of “who’s working harder” came up. This around Phil won the game: he had just put in 105 hours in the past week. I had worked hard, but I didn’t even come close to that – remember, I’m a big believer in completing the most tasks, not spending the most time.

You just know that I couldn’t be a graceful loser, so I followed up with some questions about how the rest of his life was going. Initially he said that things had never been better; however, after some probing on my part he started giving up the goods: his personal life was a wreck. His troubles seemed to fall into two main categories – personal health and love life. Phil is about 5″8′ or so and, last time I saw him, had a fairly lean frame. On the phone he told me that in the last three years he’s put on about 25 extra pounds. This has done bad things to his health as well as making a difficult home life even rougher. I remember Phil’s wife as being gorgeous and very nice. However, Phil confided in me that because of the stress in their relationship, she had been gaining weight also. Additionally, she was fed up with him for never being around to help out with the kids.

In the IT field, this “love of work” or “work as a gigantic black hole” syndrome can swallow us up at any time. What’s interesting is that by hunting around on the Internet, I found an article by Kelley Holland that said that this is a relatively recent occurrence. The folks over at the National Bureau of Economic Research keep records on this type of stuff and they say that back in 1983 the lowest paid workers worked the most. However, by 2002, the highest paid workers were 2x as likely to work longer hours as the lowest paid.

Why do we do this to ourselves? It turns out that the old Puritan work ethic seems to be alive and well and working in IT. It seems as though since we are being well paid for our work (are you?) we feel the need to work more. Additionally, we seem to like our jobs more than other people do. Finally, now that we don’t HAVE to work 12 hour days in the mill, maybe we are more willing to do in order to maintain our conspicuous consumption lifestyle.

What’s the downside for IT workers? Stand up & look down at your shoes. If you can’t see your shoes, then you know what’s going on here. Early days require a stop at some drive through on the way in and late nights often involve a run to the food machine at the end of the hall. There’s no reason to wonder why we are getting bigger! Toss in the fact that we’re getting too little sleep and we try to make up for this by multitasking which by now everyone should know is a really, really bad idea. Click — now you have a snapshot of Phil’s life.

What to do? I talked for a little while longer with Phil and asked him, now that he had set a new personal record for hours worked in a week, how he was going to fix his life? Phil said that he had started taking fruit with him to work and eating that instead of worshiping at the powered doughnut cathedral at the end of the hall. He had also started to take the stairs at work more often and tried to go out for a walk at lunch time. He was cutting back on work by leaving on time on Friday and having a set time to work on email on Saturday and was trying very hard (but currently failing) to go unconnected and do no work on Sunday.

So what do you think? Do you think that Phil has a fighting chance? What’s your life look like – are you on the fast track and have the baggage to show for it? Leave a comment and let me know how you hold it all together both for yourself and for your team…

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Take Your Pick: Task Or Time?

Friday, June 27th, 2008

Stop counting IT work hours and start counting tasks

As we reach the end of the first decade of the new millennium, the IT workplace is once again starting to change. For at least the next few years we’re going to be seeing three distinct generations working together side-by-side: boomers (born before 1965), Gen-X’ers (1965-1979), and Gen-Y’ers (1980-1999). This arrangement causes conflicts and friction in all parts of a company; however, the IT department feels it the most because of the rapid changes that have happened in IT.

In order to keep an entire IT department staffed and motivated (and avoid having unhappy IT workers), things are going to have to change. One key change is going to be how we all think about IT jobs. In the immediate past, IT jobs were simply 40-hour-a-week commitments that pretty much started and ended at the same time each day. We might work different shifts; however, the company was fairly insistent that we show up and put our time in. All sorts of tools were created around this structure: time clocks, time sheets, overtime, comp-time, etc. Things are changing now and it’s because Gen-Y has arrived in the work place.

The Gen-Y crowd clearly prefer jobs that are defined by their task, not the amount of time that they take. This of course means that they want to be compensated for what they produce. In a way this is sort of a step backwards. Back when everyone worked on a farm or in the early days of factories, people were paid based on their personal output. This had its pluses and minuses and after the Great Depression when manufacturing got more complicated and unions arrived, the shift to paying by the hour started.

Younger workers are used to working in an asynchronous fashion — something that older workers may do also, but they hid it better. Getting into the office by 8am or staying at the office until 5pm makes little or no sense to younger workers if they have completed their work.

You can call task based work whatever you choose (“virtual work” seems to be winning), but by necessarily text=”Virtual Work” it is catching on. At IBM, 40% of their employees have no official offices. So what does all of this change mean for those who are in charge of making sure that a multi-generational IT department produces results? Here are the three key skills that will need to be mastered:

  1. Clearly articulate the results that you expect — leave no room for misunderstanding. Then follow up by tying accountability to getting the job done.

  2. Make physical attendance at the office / meetings optional. Note that everyone still needs to show up for meetings and communicate with team members.
  3. Gage worker performance on the quality of the work performed.

What can you expect to gain from making these changes? Best Buy has implemented many of them and they claim to have seen a 35% increase in productivity and voluntary turnover drop by 320 basis points. What’s even more remarkable is that when asked, employees were unsure if they were now working more or fewer hours — they had simply stopped keeping track.

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