Posts Tagged ‘employee motivation’

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Alternate Reality Games: Games That IT Leaders Know How To Play

Thursday, July 23rd, 2009
Alternate Reality Games Offer IT Leaders A Way To Solve Difficult Problems

Alternate Reality Games Offer IT Leaders A Way To Solve Difficult Problems

As an IT Leader, you’ve got some challenges facing you. You’re managing a diverse and potentially distributed work force of highly skilled and talented IT professionals. You need to find a way to keep them challenged, and yet at the same time enable them to find ways to work together. Have you considered Alternate Reality Games?

Leave The Real World – Visit An Alternate Reality

As IT Leaders we have been taught that most problems can be solved with the application of some math and a whole bunch of data. However, most of us have learned that the real world is much more complex than that – there are a number of IT problems that can’t be solved this way.

Jane McGonigal has been looking at big problems like this and she’s got a solution for us: Alternate Reality Games (ARGs). ARGs are immersive games that provide a massively multi-player experience. What makes them unique (outside of their size) is that the game-play unfolds in the course of their players lives over time spans that can range from days, weeks, or even months. This isn’t your father’s Wii.

Tools Of The (Alternate Reality) Trade

Ok, I can hear you saying, so just how do you play one of these ARGs? Well, it turns out that you don’t really play it – it plays you! You already probably have some hard-core gamers working on your team, so why not? The folks running the ARG show, known affectionately as “puppet masters” are in charge of distributing potentially thousands of pieces of information that contribute to telling the story of the ARG. These pieces for the puzzle can be distributed via websites set up for the game, email, cell phone text messages, online audio podcasts and videos, etc.

The players in the game don’t play by themselves – there is no way that they could solve the puzzle if they did that. Instead, they need to collaborate in order to share and gain information. They do this by using social networking sites (Facebook, MySpace, etc.), wikis, chat rooms, and blogs to talk about what clues they have and what they might mean. This interaction forms the narrative of the game.

Sounds Like An Effort – Why Bother?

Welcome to the 21st Century. McGonigal points out that ARGs are an excellent way for IT teams to master those difficult collaboration skills that IT Leaders want them to learn. Two of the skills that she points out are cooperation radar – the ability to identify who can best help you, and protovation - the ability to prototype and test solutions quickly.

Oh, and by the way: ARGs are a lot of fun for everyone that is involved. Although they may be working through a simulation of a business problem that your firm is facing, it doesn’t seem that way – it feels like a game.

Final Thoughts

When an IT Leader is faced with a BIG challenge that doesn’t have an obvious solution, playing an ARG may be just what the CIO ordered. Although they are not easy to set up, an ARG may offer the best way to quickly test out different scenarios in real world circumstances.

Above and beyond the business benefits that ARGs offer, using this innovative way to stimulate and engage your team will provide you with yet another way to transform yourself from an IT manager into a true leader.

Questions For You

Have you ever used any form of game playing to help your teams sort through difficult IT problems? Do any of your team members play massive online games like “World Of Warcraft”? Would your business environment support part of the IT department playing a game to solve a business problem? Do you think that your IT team gets along well enough to work together in order to solve a complex puzzle? Leave me a comment and let me know what you are thinking.

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What We’ll Be Talking About Next Time

Oh Web 2.0, it seems like only yesterday that you arrived – is it possible that already you may be getting ready to be replaced? The answer is not quite yet, but the outline of what the Web 3.0 is going to look like is starting to firm up. IT Leaders need to start getting ready for this change now so that when it arrives they can take advantage of all that it will offer…

For More Information

  • Check out the “World Without Oil” simulation that used an ARG to simulate a complex problem with no easy solutions.

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Posted in team building | No Comments »

Google’s Staffing Problems Can Teach IT Leaders A Lot

Thursday, July 2nd, 2009

Google's Having A Common Staffing Problem - Will They Be Able To Fix It?

Google's Having A Common Staffing Problem - Will They Be Able To Fix It?

If you could go to work for any company out there right now, which one would it be? A lot of us would say Google – everything that we’ve read and heard about the company makes it seem like a great place to work. However, it turns out that even Google is not immune to IT staff problems…

Google’s Staffing Problem

Google is in the middle of what is often called a “brain drain” – some of its best and brightest workers are leaving the firm to go join other companies. In the past few weeks they’ve lost Tim Armstrong who was their advertising sales boss and they’ve lost David Rosenblatt who was in charge of their display advertising. Oh, and they are losing their top engineers to Twitter and Facebook…

What’s Google Going To Do?

Google’s plan to try to stem this exodus of talent is a typical Google solution – they’re going to try and solve it by crunching numbers. Unlike many IT firms, Google has both the data and the processing power to attempt this.

Google plans on using data that they’ve collected from surveys and peer reviews in order to discover which of its employees feel underused. This may sound a little far fetched, but Edward Lawler who works at the University of Southern California says that eventually all companies will be approaching HR issues this way.

What’s Gone Wrong At Google?

Using algorithms to find unsatisfied workers is clever and all that, but clearly there is something else going on here. Interviews with former Google employees reveal some interesting things about the day-to-day practical realities of working in this high-tech Shangri-La.

Former employees reveal that people are leaving because many employees don’t feel that their efforts will make the same amount of impact as the company matures from its startup days. Compounding the problem is the fact that Google does not appear to provide much in the way of formal career planning. Often these tasks would be addressed by a company’s Human Resources (HR) department, but it appears as though Google’s HR department is viewed by many as being quite impersonal.

So What Should Google Be Doing?

As amazing as it may seem, the answer to Google’s problems is actually very simple – hard to implement, but simple to describe. What they need to do is to put their customer first. By clearly communicating to the entire company that Google exists to serve their customers, a great deal of other staffing problems will fade away.

Final Thoughts

One of Google’s biggest problems is that they have not found a way to keep their employees engaged. This isn’t surprising because Google dominates its market and so it doesn’t have any big competitors to use as a rallying cry.

Making its customers first would allow Google to focus its staff on a single goal that would extend throughout the company All of a sudden every employee would have a way to measure the value of his/her work. Once again, this wouldn’t necessarily be easy to do, but it’s the right thing to do. If you can figure out how to do this with your team, then you will have found a way to transform yourself from an IT manager into a true leader.

Questions For You

Do you think that Google’s algorithm will be able to identify those employees who might leave? Do you think that it will make mistakes? Do you think that this type of algorithm would work at your company? Do you think a customer focus would solve Google’s staffing issues? Leave me a comment and let me know what you are thinking.

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What We’ll Be Talking About Next Time

It may seem a little crazy to talk about how to handle promotions during an economic downturn, but they are still happening (hey, sometimes self-promotion yields results!) Additionally, once the world economy picks up again, there will be even more of them. What’s an IT Leader who was once “one of the guys” to do when he /she is suddenly their boss?

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Posted in retention | 3 Comments »

Should An IT Leader Follow His/Her Dream Career?

Thursday, June 11th, 2009
IT Leaders Need To Determine If Another Career Would Make Them Happier

IT Leaders Need To Determine If Another Career Would Make Them Happier

I bumped into one of my longtime friends last week, Mark, and he told me how unhappy he was at his IT job. He was feeling a great deal of guilt over this because his firm had just had yet another round of layoffs and he had been spared. He still had his job, but he hated it. What’s an IT Leader to do in this situation?

The Grass Always Seems To Be Greener…

What caught my attention about Mark’s situation (hating your IT job is not really that novel) was that he knew exactly what he’d prefer to be doing. Mark plays jazz guitar on the side and he’s actually quite good at it. He’d love to do it full time, but he’s afraid to take the leap.

In the current hard economic times, many IT professionals are having the whole “afraid to leap” thing solved for them by getting laid off. If you happen to lose your job, it may cause a deep seated burst of career change desire to well up in you.

Been There, Done That, Now What?

If you find yourself in a situation where you start to long to take up that “other” career that you have always longed to pursue, there is some hard thinking that you are going to have to do. We’ve all heard stories of IT professionals who have walked away from it all to setup restaurants, bakeries, dry cleaning stores, etc. only to seem them fail in a spectacular fashion.

The big question is what separates the crazy second career ideas that we all have from the ones that just might work? Business coach Pamela Slim believes that it’s not the idea, not the career that you are interested in, or even the market that you want to enter. Rather she believes that your success or failure in a second career really depends on you.

Second Career Success Secrets

Slim believes that you can separate your deeply held career urges from those that you pick up from watching an episode of “Dirty Jobs” one night by one simple fact: real second career desires don’t go away over time, they just get stronger. In fact, we can’t ignore them – they are always there.

Hey IT leader should you make the jump? Here’s the question that you have to ask yourself: no matter what job you have, your future will be filled with uncertainty, doubts, and you are  going to find yourself working very hard to keep your head above water. When you reach the end of the race, how much is it going to matter to you if you gave the second career a go or if you let it just remain a passing thought? Answer this question and you’ll know what your next steps need to be as you work to transform yourself from an IT manager into a true leader.

Oh, by the way, my friend Mark is still slaving away at his IT job. He continues to dream about a music career, but he loves his regular paycheck more.

Questions For You

If money wasn’t an issue, what job would you be doing today? What makes that job more attractive to you than your current job? Have you ever taken steps to experience what it would be like to work at that other job full-time? What would it take financially for you to switch over to that job? Leave me a comment and let me know what you are thinking.

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The Accidental IT Leader Blog is updated.

What We’ll Be Talking About Next Time

Would you be showing up in shorts and flip-flops? How about jeans and a T-shirt? Well why don’t you? The answer to this question is something that we normally don’t spend a lot of time thinking about, but because it can have a big impact on our careers, perhaps we should…

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Posted in career | 2 Comments »

IT Leaders Know That It’s Not All About Them

Thursday, April 9th, 2009
IT Leaders Need To Learn To Not Be Micromangers

IT Leaders Need To Learn To Not Be Micromanagers

Please put your hand up in the air if you are a micromanager. Is your hand up – if it is then good, you have a pretty accurate picture of yourself. If it isn’t , then I bet if we talked with the people that you work with, we might get a different answer. By our very nature, IT Leaders tend to be the worst kind of micro-managers.

Where does our micromanaging come from? Of course we love to know how everything operates and so we are always seeking to gather more information. This is part of it, but it’s not the real root of the problem. That has to do with trust.

When you get right down to it, micromanagers simply don’t trust the people who work for them. It’s sorta a “give it to me, I’ll just go ahead and do it myself because it’s too much of an effort to make sure you do it right” sort of an approach.

It turns out that micromanaging any workers is a bad idea, but micromanaging IT workers is the worst. IT workers very quickly start to understand what is going on and they will quickly become complacent – doing only what you tell them to do and no more. This is a recipe for disaster.

So what should an IT Leader be doing? Simple, you need to be doing the following three things over and over again:

  • Help your staff to learn to work by themselves. You can do this by giving them meaningful responsibilities.
  • You need to facilitate the work of your staff even if you are not creating the final product.
  • Finally, you should give your employees clear goals and then step back and let them work out the details.

It was the great general, General George Patton Jr, who probably said it the best: “Never tell people how to do things. Tell them what to do and they will surprise you with their ingenuity.”
Do you think that you are a micro-manager? Have you ever worked for a micromanager? How did that make you feel? Did I leave anything off of my list of how best to manger IT staff? Leave me a comment and let me know what you are thinking.

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5 Characteristics Of Hard Core Gamers That IT Managers Need

Wednesday, January 7th, 2009
Gamers Are Joining Your IT Department - Are You Ready For Them?

Gamers Are Joining Your IT Department - Are You Ready For Them?

As yet another generation comes to work in the IT department, IT mangers are being confronted with another management challenge. More and more of the new wave of workers are coming from the world of multi-player online games.

These games consist of large, complex, social systems that are constantly evolving. Games like World of Warcraft and Eve Online are able to capture and hold the attention of their players because they are always new.

Hold on – before you throw you hands up in the air and give up on dealing with yet another type of new employee, you need to realize that this “gamer disposition” is exactly what you should be looking for in your department’s workforce.

John Seely Brown and Douglas Thomas have done research in this area and they have discovered that that this type of experienced game player can bring 5 types of character traits to your workplace. These traits will help them to not only thrive but to also succeed in today’s modern workplace:

  1. Focus On The Bottom Line: In the games that these online players are playing, each player is constantly being measured and assesed. Each player is ranked and compared to other players using systems of rankings, points, and titles.
  2. Diversity Is Good: Gamers realize that they can’t do it all themselves. In order to be successful in a game, players need to build a strong team. The teams that are the most successful are the ones that consist of a strong mix of both abilities and talents.
  3. Change Is Good: Gamers thrive on change. The worlds in which they play are constantly changing – nothing is constant. Their actions transform the world in which they are playing. Gamers have come to expect this type of massive change.
  4. Learning Is Seen As Fun: The games that players are participating in consist of complex challenges that have to be overcome. These challenges make the game fun. Discovering the tools that are needed and creating the knowledge that is need to overcome challenges is what turns problem solving into a fun activity.
  5. Innovation Is A Lifestyle: Gamers are willing to explore new ideas and ways of solving problems. Even when the solution to a problem is known, gamers are willing to search for new solutions that will solve the problem quicker or by using fewer resources.

If you can learn to be supportive of the gamers who come to work as members of your team, then you’ll have a workforce that is both flexible and willing to overcome stale ways of doing things.

Do you have any gamers on you staff now? Have you noticed that they seem to solve problems in different ways from other workers? Do they seem to respond to they way that they are being manged? Do their accomplishments need to be evaluated in a different way then other workers are? Leave me a comment and let me know what you are thinking.

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Posted in employee | 3 Comments »

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