Posts Tagged ‘motivation’

Managing Trophy Kids: Can’t We All Just Get Along?

Thursday, March 19th, 2009

Trophy Kids Require Special Attention From IT Leaders

Trophy Kids Require Special Attention From IT Leaders

A lot has been written recently about the next generation of workers that is in the process of entering IT departments right now (I’ve done my part!) However, what’s been missing is a fundamental understanding of what an IT Leader is supposed to do once they are there.

Ron Alsop who writes for the Wall Street Journal has taken some time to study what this arrival means for all of us and he’s written a book with his answers in it called The Trophy Kids Grow Up: How the Millennial Generation is Shaking Up the Workplace. He’s got some suggestions on just how to go about managing this new type of IT worker.

One of the key differences between the millennials and the current workforce will be seen in company loyalty – it basically won’t exist. The millennials have high expectations about what a company should provide them with (rapid promotions, flexible work schedules, etc.), but firms should expect very little loyalty in return.

The current economic climate not withstanding, millennials will leave an unfufilling job in an instant. Most firms are aware of this and retention is high on their list of issues when it comes to dealing with this generation of workers.

You might be thinking that the trophy kids will stick around for the same reasons that most of today’s workers don’t leave: it’s scary out there without a job. However, you’d be wrong. The millenials have their parents to fall back on. They haven’t burned their bridges behind them and they know that they could always move back home for a bit if things get tight.

The good news here is that the millenials have been raised to work hard. Competition is in their blood. If a job engages them, then they will be willing to work hard at it. Firms have to show these new workers that their job will end up making a difference and that the company values their work.

Do you have millennials in your IT workplace (are you one of them)? How is is it going so far – smooth running or choppy waters? Do you feel that their (your) expectations are in line with what the company can offer? When the economy improves, do you think that they’ll stick around or will they leave? Leave me a comment and let me know what you are thinking.

An IT Management Nightmare: Managing Trophy Kids

Thursday, March 12th, 2009
Managing The Millennial Generation Will Require New IT Manager Skills

Managing The Millennial Generation Will Require New IT Manager Skills

Remember that Jack Nicholson line from the movie that was made from the Steven King book “The Shining”:  “.. Here’s Johnny…“? I seem to recall that he delivers this line as he stands at a door with an axe in his hands trying to break into the bathroom. I suspect that many IT managers feel as though they are trapped in that bathroom and the millennial generation is on their way in.

Ron Alsop who writes for the Wall Street Journal has taken some time to study what this arrival means for all of us (hopefully no axes involved) and he’s written a book with his answers in it called The Trophy Kids Grow Up: How the Millennial Generation is Shaking Up the Workplace. He’s got some suggestions on just how to go about managing this new type of IT worker.

The first thing that needs to be realized is that the millennial generation is going to want much more attention and guidance from IT Leaders. This may come off as arrogant behavior, but it’s not. The millennials got so much affirmation and positive feedback when they were growing up that when they enter the workplace they come across as being needy.

Unfortunately this need for more guidance goes hand-in-hand with the fact that millennials generally don’t take suggestions for improvement very well. Blame this on their parents. IT managers are going to have to  still deliver the good with the bad, but they are going to have to be careful to focus more on the good stuff.

Millennials are an interesting mix when it comes to doing work. They are used to having precise guidelines (“rules”) that establish a structured situation with provides them with the order that they so desperately need.

However, at the same time millennials want a flexible work environment that allows them to balance their work and personal lives. A good way of thinking of this is that they don’t view work as a place you go, rather work is something that you do.

All of this is enough to make an IT manger long for the old days when he / she was an individual contributor. However, their is an upside to all of this. The millennials have a solid grasp of cutting edge technology – it is a part of their life outside of work. They tend to work very well in teams and they get along well with baby boomers because they remind them so much of their own parents.

You’ve got hard workers here who will get the job done as long as an IT Leader points them in the right direction. That’s why YOU are the IT Leader.

Do you have millennials in your IT workplace (are you one of them)? How is is it going so far – smooth running or choppy waters? Do you feel that their (your) expectations are in line with what the company can offer? When the economy improves, do you think that they’ll stick around or will they leave? Leave me a comment and let me know what you are thinking.

Do You Want To Work With An IT Trophy Kid?

Thursday, March 5th, 2009
Are You Ready To Have The Millennial Generation In Your IT Department?

Are You Ready To Have The Millennial Generation In Your IT Department?

Even though the world currently looks like it is upside down, there is a much larger change going on that will have a much longer impact than this temporary financial crisis: the arrival of the millennial generation into the IT workplace. Are you ready?

Just to make sure that we’re all talking about the same thing here, the millennial generation were born between 1980 and 2001. With the baby boomer generation getting ready to walk off into the sunset, the millennials are the new kids in town and they are getting ready to shake things up.

Ron Alsop who writes for the Wall Street Journal has taken some time to study what this arrival means for all of us and he’s written a book with his answers in it called The Trophy Kids Grow Up: How the Millennial Generation is Shaking Up the Workplace. He’s discovered some eye-opening things that all IT Leaders need to be aware of.

If we had to describe the millennial generation’s view of work, the word that everyone seems to use is “entitled” – they want it all and they want it now. What are they asking for? How about: higher pay, flexible hours, promotions within a year, and more vacation/personal time. Why do they think that they’ll get it? Studies show that nearly half of the millennials have a “…moderate to high superiority beliefs about themselves.

What’s up with these guys / gals? Where did all of this come from? Blame it on the parents (and teachers and coaches). This is the generation that was constantly told that they were the best, the ones that got trophies even when they didn’t win, and were rarly criticized in order to not damage their self-esteem. Now they are in your IT department…!

But hold on. Remember that the millennials have a solid grasp of cutting edge technology – it is a part of their life outside of work. They tend to work very well in teams and they get along well with baby boomers because they remind them so much of their own parents.

These are hard workers who will get the job done as long as an IT Leader points them in the right direction. How best to do that will be covered in another post…

Do you have millennials in your IT workplace (are you one of them)? How is is it going so far – smooth running or choppy waters? Do you feel that their (your) expectations are in line with what the company can offer? When the economy improves, do you think that they’ll stick around or will they leave? Leave me a comment and let me know what you are thinking.

5 Characteristics Of Hard Core Gamers That IT Managers Need

Wednesday, January 7th, 2009
Gamers Are Joining Your IT Department - Are You Ready For Them?

Gamers Are Joining Your IT Department - Are You Ready For Them?

As yet another generation comes to work in the IT department, IT mangers are being confronted with another management challenge. More and more of the new wave of workers are coming from the world of multi-player online games.

These games consist of large, complex, social systems that are constantly evolving. Games like World of Warcraft and Eve Online are able to capture and hold the attention of their players because they are always new.

Hold on – before you throw you hands up in the air and give up on dealing with yet another type of new employee, you need to realize that this “gamer disposition” is exactly what you should be looking for in your department’s workforce.

John Seely Brown and Douglas Thomas have done research in this area and they have discovered that that this type of experienced game player can bring 5 types of character traits to your workplace. These traits will help them to not only thrive but to also succeed in today’s modern workplace:

  1. Focus On The Bottom Line: In the games that these online players are playing, each player is constantly being measured and assesed. Each player is ranked and compared to other players using systems of rankings, points, and titles.
  2. Diversity Is Good: Gamers realize that they can’t do it all themselves. In order to be successful in a game, players need to build a strong team. The teams that are the most successful are the ones that consist of a strong mix of both abilities and talents.
  3. Change Is Good: Gamers thrive on change. The worlds in which they play are constantly changing – nothing is constant. Their actions transform the world in which they are playing. Gamers have come to expect this type of massive change.
  4. Learning Is Seen As Fun: The games that players are participating in consist of complex challenges that have to be overcome. These challenges make the game fun. Discovering the tools that are needed and creating the knowledge that is need to overcome challenges is what turns problem solving into a fun activity.
  5. Innovation Is A Lifestyle: Gamers are willing to explore new ideas and ways of solving problems. Even when the solution to a problem is known, gamers are willing to search for new solutions that will solve the problem quicker or by using fewer resources.

If you can learn to be supportive of the gamers who come to work as members of your team, then you’ll have a workforce that is both flexible and willing to overcome stale ways of doing things.

Do you have any gamers on you staff now? Have you noticed that they seem to solve problems in different ways from other workers? Do they seem to respond to they way that they are being manged? Do their accomplishments need to be evaluated in a different way then other workers are? Leave me a comment and let me know what you are thinking.

3 Secrets That Every IT Leader Needs To Know

Wednesday, December 31st, 2008

All IT Leaders Need To Find A Place To Practice Their Management Skills

All IT Leaders Need To Find A Place To Practice Their Management Skills

How does one become a good IT Leader? I mean really, are there college classes on this stuff? Do firms pick out a mentor for you once you get promoted to a management position? Or upon receiving a promotion to management are you allowed to view the magical book of management in which all secrets of team motivation and employee counseling are revealed? Nope.

I don’t know how things are done where you work, but all too often hard working “individual contributors” are promoted into management positions pretty much overnight. They go from having a very clear idea of what they are supposed to be doing to having absolutely no clue as to what is going on.

Some people thrive in this type of situation. I like to think of them as being the IT field’s equivalent of Weebles – they always seem to land standing up. However, for the rest of us, things are never so easy.

Wouldn’t it be nice if there was some way for IT professionals to get management experience BEFORE they had to use it? Some sort of “lab” environment in which you could be an manager and try out different ways to manage a team in order to find out what works for you and what doesn’t?

I’ve got some good news for you – there is such a “management lab” and it’s basically free for the taking. I’ve got to be careful how I say this next part because I might lose you if you are reading this quickly – it’s not what you think it is. The answer to your quest to try out and improve you management skills is: join Toastmasters.

HOLD ON! Don’t stop reading – this is, somewhat surprisingly, not really about learning to speak in public. I’m not sure if you know what Toastmasters is, so I should explain. If you know what it is, then stay with me – there is more going on here than you may be aware of.

Toastmasters is an international organization that helps people become more competent and comfortable speaking in front of an audience. The nonprofit organization now has nearly 235,000 members in 11,700 clubs in 92 countries. Undoubtedly there is a club near where you are.

Yeah, yeah – Toastmasters is all about teaching its members how to speak effectively before groups of people. This is actually an important skill for all IT leaders to have. If you can’t address your team / department, then you are going to be at a severe disadvantage when it comes to motivating and directing your teams. However, there is a lot more to why you should join Toastmasters…

Toastmasters is organized into “clubs” that are sprinkled just about everywhere. Each club has a group of about seven elected offices who run and organize the club. From the president down to the treasure these folks are effectively running a small business. Club member dues are collected and then the money is used to run the club for the next 6 months.

Club officers have to deal with staffing issues, securing locations for meetings, retaining club members, motivating members to reach goals, and basically keeping everyone in line. Oh, there is one additional point – nobody “works” for Toastmasters at the club level. Instead, everyone is a volunteer. This means that management by force (“do it or I’ll fire you”) won’t work. Toastmaster officers need to find ways to motivate people to do things for them.

On a third level, each Toastmasters meeting is run by a rotating club member. This person is responsible for the entire meeting – picking a location, scheduling speakers, filling meeting specific duty roles, and making sure that everything stays on time. This is just like a standard business meeting except that nobody works for anyone else so once again motivation is the key to success.

In the end, Toastmasters operates on three different levels: teaching public speaking skills, club management training, and how to run successful meetings. All of this is available to you for about $30 every 6 months.

So what happens if you join, get a leadership position, and then proceed to screw it up? Nothing. What will probably happen is that other club members who have have had the position that you are in will step in and (1) tell you what you’ve done wrong, and (2) help you to correct it. That’s it – nobody gets “fired”.

Now if you screw up your new IT management position, I can’t say that you won’t get fired. Perhaps it’s time to check out Toastmasters and see if it can help you to become the successful IT leader that we all know that you can be…?

Have you ever attended a Toastmasters meeting? Did everything seem to flow smoothly – was there clearly someone in charge? How are you expecting to improve your management skills without Toastmasters? Does your firm have some managers that you think should probably join Toastmasters to improve their management skills? Leave me a comment and let me know what you are thinking.