Posts Tagged ‘personnel’

Why Are There So Few Women In IT?

Thursday, February 12th, 2009
Why Don't More Women Enter The IT Field?

Why Don't More Women Enter The IT Field?

Oh, oh – this is the kind of blog posting that can cause all sorts of folks to get angry. Before you build up a big head of steam and get ready to fire off an angry “women are just as capable as men” letter to me, wait just a minute. The question that we’re tacking here isn’t if women are better than men at IT, but rather why are there so many more men in IT departments?

With no scientific backing what so ever, I think that a lot of us have made up our own reasons why staff meetings and all hands gatherings sure seem more like a frat party than a balanced gathering of equal numbers of both genders. Some of the made up reasons for this include guessing that women have less interest in “hard” science that makes up parts of IT, women’s educational experience makes them not want to go into IT, or that women are just not comfortable working in the male environment that is today’s IT department.

As an IT Leader who wants to manage a balanced team of both men and women (the world is, after all, made up of roughly 50 / 50 of both), understanding why you don’t have more women on your team is a critical issue that you need to resolve.

Vicki McKinney is an organizational consultant who, along with a number of academic researchers, conducted a study of 815 IT workers back in 2003. They published their results in the Communications of the ACM and what they uncovered was quite interesting.

The first set of questions that they asked tried to answer why a man or a woman would enter the IT field in the first place. It turns out that men were more likely than women to cite “love of technology / computers” as their motive. Women cited “job security”, “ease of entry”, and “flexible work hours” as their motivators for entering IT. What this means to an IT Leader is that men are more driven by factors in an IT job itself. Women are more motivated by factors around the job. This is key knowledge when you are trying to motivate a team.

Another question that was asked dealt with role models. The ability to socialize is critical to advancing one’s IT career and role models can help greatly with this. The surprising answer that came back from the survey was that both men and women had a similar level of experience with role models. What this means is that women have had no problems finding men to act as their role models in IT.

You’re going to like the next set of questions that were asked. This batch was designed to discover if there are any gender related differences in a variety of work-related experiences. What’s interesting is that the answer is YES. Specifically, women reported that their supervisors provided them with greater support in the meeting of their career goals and improving their job performance.

The final set of survey questions centered on career satisfaction. The result of asking these questions was that the researchers found no significant differences between men and women’s level of satisfaction with their IT careers.

So what’s an IT Leader to make of all of this information? Basically two things can be learned. Once in IT, women seem to be just as happy and driven as men. They may have come to IT for different reasons, but once there they share many of the same experiences. However, IT has had and continues to have what the researchers call “an input problem”: too few girls are being attracted to IT as a career path.

If IT Leaders want tomorrow’s IT department to be gender balanced, then more work needs to be done to improve young girls’ knowledge of computer careers as well as making them aware of computer related education. We all need to play a role in getting the message out…!

Do you feel that your department is gender balanced? Do you feel that women have as good of an IT career as men? Do women in your department have a better relationship with their supervisors than men do? Leave me a comment and let me know what you are thinking.

What’s An IT Manger To Do When You Screw-Up BIG TIME?

Wednesday, February 4th, 2009
We All Make Mistakes At Work, It's What We Do Next That Matters Most...

We All Make Mistakes At Work, It's What We Do Next That Matters Most...

So I’ll be the first one to admit it – I’ve screwed up big time at work. It was awhile back, but as I remember it I was responsible for crunching some numbers that were going into a report that was being used to plan what the company was going to be working on for the next year. Somehow I forgot to include some critical numbers. I discovered my mistake. What should I have done next?

As IT Leaders, we’d like to appear as though we never make mistakes to both our superiors as well as to our teams. However, the sad reality is that we do screw-up and sometimes in a big way. What hurts the most about doing things like this is that it flies in the face of how we view ourselves (as perfect). The fancy name for what this creates is called “cognitive dissonance“.

Phyllis Korkki has looked into this situation in a piece that she wrote for the  New York Times and to get to the heart of the matter she talked with the social psychologist Carol Travis (author of Mistakes Were Made (But Not by Me): Why We Justify Foolish Beliefs, Bad Decisions, and Hurtful Acts).
What Travis says is that internally we look at what we’ve done and we say to ourselves “There is no way that I could have screwed-up on something that I view myself as being good at.” Once we have this thought, then our mind moves on and starts to come up with various forms of self-justification for what we’ve gone and done. How do we do this? You pick: lies, blame, defensiveness, etc.

So this might be a bad situation to find yourself in, but what can you possibly do to make it worse? Simple – don’t tell anyone and try to cover it up. Just in case you haven’t learned your lesson from Enron, Worldcom, or most recently Satyam over in India then listen and understand. Covering up your error will lead to bigger and bigger problems that will eventually entangle you so securely that you can’t get free. Talk about stress!

So once you’ve made the mistake, what SHOULD you do? First off, realize that this mistake is not necessarily a reflection of either your intelligence or your talents. If you can realize this, then you should be able to mentally separate who you are as a person from this event.

What next? Ok – so this is the tough part. You need to point out your error sooner than later. The first step in doing this is to go to the people whom your error has affected and do that most painful of all actions, apologize.

Your next step has to be to get to work undoing the damage that you’ve done and fixing the situation that you’ve caused. This is not easy to do either, but you should realize that it’s the right thing to do. It turns out that keeping the knowledge that you’ve screwed something up inside will be a bigger burden than just getting it out into the open.

What if I get fired? Well that’s always a possibility; however, wouldn’t you rather go out because you pointed out something that you did instead of being found out by someone else? It’s all a matter of who you want to be in control of your life.

A lot rests on how your boss deals with your slip up. If he / she is going to get ticked off, then you are going to be a lot less likely to point it out. As an IT Leader you need to realize that how your team views you will also determine if they feel comfortable coming to you when they screw up (and they will).

Hopefully your boss will realize that having you point out your mistake earlier rather than later  is a good thing. Hey, if you’ve got a worker who is pointing out their mistakes to you then that’s a very good thing. If it keeps happening over and over again, then you need to move the person to a different postion.

In my case, my boss turned out to be incredibly cool. He sighed because he realized that his management was not going to be happy about the correction that was going to be required and then he went and “fell on the sword” – he accepted blame for my mistake. Talk about building loyalty! Man, I double and triple checked everything that I gave him after that and I would have gladly fallen on the sword for him…

Have you ever screwed up big time at work? Did you discover your mistake or did someone else? What did you do when you found out that you had made an error? What happened because of it? Leave me a comment and let me know what you are thinking.

Your Next IT Manager Challenge: Girl Fight!

Friday, January 30th, 2009

On Top Of Everything Else, IT Managers Need To Put A Stop To Girl Fighting At Work

On Top Of Everything Else, IT Managers Need To Put A Stop To Girl Fighting At Work

By this time in the 21st Century, I’m hoping that we’ve all got the diversity message: gender, race, age, sexual orientation (you too California) don’t matter when hiring people for jobs or when managing them. However, it turns out that there’s been a pink elephant lurking in the room that many of us (males) may have not noticed: girl fights!

I’m not talking about “I’ll see you out in the parking lot after work” types of fights. Rather, it turns out that there is a sneaky thing going on in the workplace. Women are actively treating each other badly. Hmm, where did this come from?

Peggy Klaus wrote a telling article in the New York Times a while back in which she pointed out the issue that has been there all along. Peggy is a leadership coach who has truly been there, done that. This has allowed her to spill the dirt on this dirty little secret…

So what are women doing to each other at work? This can be a long list. How about: limiting access to important committees and meetings, holding back on critical information, giving assignments and promotions to others, even blocking access to people who could be mentors or senior management.

Most of these bullying actions can be placed into one of four buckets of bad behaviors: verbal abuse, job sabotage, misuse of authority, or relationship destroying. Who knew that so much bad stuff was going on at work?

The folks over at the Workplace Bullying Institute have done  a study that showed that women bullies target their abuse towards women an amazing 70% of the time. On the other hand, men who are bullies seem to split their bullying equally between the sexes. This leads to the big question: why bully in the first place?

It turns out that there are a lot of theories for why women treat women badly in the workplace (no – this is not a Jerry Springer moment):

  1. Scarcity Breeds Bullies: since promotion spots are so few these days, women at upper levels are unwilling to help women at lower levels advance for fear that promotion spots will go to those that they help.
  2. Go Bootstrap Yourself: This is a familiar one – I had to get to where I am with no help from anyone, so you should have to do the same.
  3. Avoiding Favoritism: in today’s hype-PC work environments, women don’t want to create an appearance that they are favoring females over males.
  4. Hyper-emotionality: Everyone agrees that women are generally more sensitive to emotions than men are. Some also believe that women more easily take offense and can quickly start to hold a grudge. This means that they can start to overreact when they feel slighted by someone.

So what’s an IT Leader to do with all of this girl-fight knowledge? No matter if the IT Leader is male or female, the steps that need to be taken are the same. The first step is create a true “open door” policy so that when girl fighting goes on behind your back, the victims will feel free to come to you and report what is going on.

The second is that you need to call the bully on their actions. Depending on the IT Leader’s gender (like if you are a guy), you need to be careful here. However, mistreating any employee is unacceptable and the bully needs to be told that this will not be accepted.

The nice thing about bullies is that generally when they get caught, they back down and shape up quickly. Yet one more 21st Century task for an IT Leader to master!

Have you ever witnessed any girl fighting going on in your department? Was it a senior female employee bullying a more junior employee? Did anyone tell the bully to stop? What was the final result of the bully’s actions? Leave me a comment and let me know what you are thinking.

Are You A “Tuned In” IT Manager?

Friday, January 9th, 2009
Great IT Leaders Know How To Resonate With Their Staff And Make Gut Decisions

Great IT Leaders Know How To Resonate With Their Staff And Make Gut Decisions

Just how do great IT managers go about making decisions? We all have different ways of doing this, but many of us talk about making “gut decisions”. What this is really a way of saying is that an IT leader who has good business instincts is a great value to the company that they work for.

Daniel Goleman and Richard Boyatzis have written an article in the Harvard Business Review in which they call this type of leadership as being the ability to recognize patterns. We’d all like to have more of this kind of accurate decision making ability – so where does it come from? Bad news here – it comes from extensive experience.

If you want to become known as someone who can make good, quick decisions, then start trusting your gut; however, also make sure that you get as many inputs from others as possible. The time that it requires to get inputs from others can often take too long to collect. What’s an IT leader to do?

It turns out that you can probably trust your gut. This is because in your brain you have a class of neuron cells that are called “spindle cells”. This type of neurons both attaches to other cells easier and transmits information to them quicker.

The ability to quickly connect and transmit judgments, beliefs, and emotions creates what scientists like to call our “social guidance system”. This system gets used whenever we have to make a choice among several different alternatives.

This system also helps us to make up our minds as to if someone that we meet is trustworthy. It turns out that within 1/20th of a second these spindle cells will fire and we’ll decide how we feel about someone. Studies have shown that these quick decisions actually turn out to be quite accurate.

What all this means is that as long as you can “tune in” to your staff’s moods, you should feel comfortable trusting your gut instincts. There is a physical side to all of this that can impact your staff.

It’s called “resonance”. Researcher Annie McKee says that this is similar to what you see when you see people dancing together, getting ready to kiss, or when they are playing musical instruments together. Teams that are being lead by a skilled IT leader are often physically coordinated in how and when their bodies move together during meetings.

Give this some thought and start trusting your gut more. It appears as though your first thought is more often then not the right decision!

Do you trust your first impressions? Do you ever seek inputs from others in order to confirm what your initial impression was? Do your first impressions turn out more often than not to be right or wrong? Leave me a comment and let me know what you are thinking.

Mirrror, Mirror On The Wall, Who’s The Best IT Manager Of All?

Friday, January 2nd, 2009
It Turns Out That An IT Leader's Emotions Are Often Reflected By Your Staff

It Turns Out That An IT Leader's Emotions Are Often Reflected By Your Staff

Those boys who get locked up and do work on behavior neuroscience continue to come up with new and interesting discoveries all the time.  This time around they’ve made a stunning discovery that will have a long lasting impact on how IT managers do their job. Do I have your interest yet?

Daniel Goleman and Richard Boyatzis have written an article in the Harvard Business Review in which they describe what’s been going on in the world of neuroscience. Neuroscientists have discovered something called “mirror neurons” that are spread out all over our brains. Our brains have lots and lots of neurons. This newly discovered type appear to mimic (or “mirror”) what someone else is doing.

These neurons were discovered by Italian neuroscientists who were studying one particular type of cell in a monkey’s brain. This cell only fired when the monkey raised its arm. One day an assistant in the lab raised some food to his mouth and the cell in the monkey fired.

What this all means is that when we detect someone’s (consciously or unconsciously) emotions by observing their actions, these newly discovered mirror neurons reproduce the emotions that we believe that they are feeling. Taken all together, these neurons allow us to create a virtually instant sense of having a shared experience.

Why do we care about all of this brain stuff? It’s the key to being a great IT leader. It turns out that your emotions and your actions are what your department / team are going to be mirroring. If you can activate the mirror neurons in those who are following you, then you will have tapped into a very powerful force.

Additional studies that have been done on groups to measure the effects of activating these neurons has revealed even more. It turns out that when you are addressing your department / team, HOW you communicate is much more important than WHAT you communicate.

This means that if you want to get the best performance out of your team, you need to be demanding (of course) but do in in such a way that creates a happy positive mood in you team. This is all based on the simple fact that when your people feel better, then you’ll get better performance out of them.

Which now brings us to the subject of laughter. I’m not talking about having your team laugh at you (they may already be doing this). Instead, I’m talking about how often you get your team to laugh with you. Studies have shown that the best IT leaders got their employees to laugh on average three times as often as did midperforming IT leaders.

When you are in a good mood, this helps the people who work with and for you to both take in the information that you are providing as well as react quicker and with more creativity.

How often do you make your team members laugh? Have you found that your emotions cause your team to feel the same way that you do? Do you often find yourself feeling the same way that your boss is feeling? Leave me a comment and let me know what you are thinking.